Returns.

14-day return window

All other pieces may be returned within 14 days of delivery, provided they remain unopened, untouched, and in their original packaging with hygiene seals intact.

Wigs — custom units

Every wig is a custom unit, made to order to your specifications including cap construction, density, lace type, and colour. Because each wig is uniquely crafted for you and cannot be resold, all wig orders are final sale and not eligible for return or refund.

Bespoke colour

Every custom-coloured piece is hand-finished to your exact specification and cannot be resold. For this reason, bespoke colour orders are final sale and not eligible for return or refund.

What we cannot accept

• Bundles, closures, or frontals that have been installed, washed, chemically treated, cut, or altered in any way.
• Wigs, as every unit is custom-made to order and cannot be resold.
• Bespoke custom-coloured pieces, which are made to order.
• Returns received after the 14-day window.
• Items missing original packaging or hygiene seals.

Faulty or damaged pieces

Should your order arrive below our exacting standards, please contact us at hello@crownedessence.uk within 48 hours of delivery, including clear photographs. We will arrange a complimentary replacement or a full refund of the product value.

Return shipping & duties

As we ship from Asia, return postage and any applicable import duties or customs fees are the responsibility of the sender and cannot be reimbursed.

Returns are sent internationally to our warehouse in China, Vietnam, or India, depending on where your order was shipped from. You are responsible for the return shipping costs, as well as any customs, duty, or import charges incurred upon its return. These charges are determined by the courier and customs authorities and cannot be confirmed in advance.

How to begin your return

Simply email hello@crownedessence.uk with your order number, and our team will provide your return address and full instructions.